Our commitment is to ensure your shopping experience is as seamless as possible. To safeguard both your interests and our business operations, we've established the following returns and exchange policy. Kindly take a moment to review the details outlined below:

  1. Refund Window:

    Refunds can be requested within 2 days from the date of purchase

  2. Return Period:

    Returns and exchanges must be requested within a period of 48 hours from the time of purchase.

  3. Proof of Purchase:

    For efficient processing, please provide the original receipt or proof of purchase when requesting a return or exchange.

  4. Eligibility:

    Items eligible for returns or exchanges must be in their original, unused, and undamaged condition. This includes the preservation of all original tags, packaging, and accessories.

  5. Incorrect Size:

    Please note that returns or exchanges will not be facilitated for items purchased in the wrong size. Prior to making a purchase, we encourage you to refer to our size chart.

  6. Shipping Fee Exclusion:

    Any shipping or handling fees applied during the initial purchase are non-refundable.

  7. Processing Time:

    Returns and exchanges will be processed within a span of 7 to 10 working days from the date of receiving the returned item.

  8. Payment Method:

    Refunds for returned items and payments for exchanged items will be managed using the original payment method. If you made the purchase using a credit card, the refund will be credited back to that card. If alternate payment methods were utilized, the process will be tailored accordingly.

  9. Item Condition:

    It is essential to ensure that returned items are packaged in their original state and sustained in their initial condition. Any signs of usage, wear, or damage could result in a diminished refund amount or a potential denial of the return.

  10. Return Process:

    To initiate a return or exchange, please adhere to the following steps:
    a. Reach out to our customer support within 48 hours of making the purchase to initiate the return or exchange request.
    b. Present the original receipt or proof of purchase.
    c. Abide by the instructions provided by our customer support team to facilitate the smooth return or exchange of the item.

  11. Safeguarding Our Business:

    We reserve the right to decline a return or exchange if an item does not meet the specified criteria. This policy is in place to uphold the integrity of our business operations and the quality of our products.

  12. Contact Information:

    For any inquiries or assistance during the refund process, kindly direct your questions to our customer support team via email , or call/whatsapp 254733131155

  13. Further Inquiries:

    Our returns and exchange policy is designed to provide mutual protection for customers and our business. We greatly appreciate your understanding of this policy and welcome any inquiries you may have.

If additional clarification is needed or if you have specific queries, our dedicated customer support team is ready to assist you.