We strive to ensure your satisfaction with every purchase. To help you better understand our refund process, please carefully review our policy below:

  1. Refund Window:

    Refunds can be requested within 2 days from the date of purchase.

  2. Proof of Purchase:

     To qualify for a refund, you must provide the original receipt or proof of purchase.

  3. Eligibility:

    Refunds are applicable only to items that remain in their original, unused, and undamaged condition.

  4. Wrong Size:

    Please note that refunds will not be issued for items purchased in the incorrect size. Kindly consult the size chart prior to making a purchase.

  5. Excluding Shipping Fee:

    The refunded amount will not include any shipping or handling fees that were applied during the initial purchase.

  6. Processing Time:

    Refunds will be processed within 3 to 5 working days from the date of receiving the returned item.

  7. Payment Method:

    The refund will be executed using the same payment method utilized for the original purchase. For credit card payments, the refund will be credited back to the same card. If alternative payment methods were used, the refund will be processed accordingly.

  8. Condition of Item:

    Please ensure that the returned item is enclosed in its original packaging and maintained in its initial condition. Instances of usage, wear, or damage may result in a reduced refund amount or the declination of a refund.

  9. Refund Process:

    To initiate a refund, please adhere to the following steps:

    1. Reach out to our customer support within 2 days of your purchase to formally request a refund.
    2. Present the original receipt or proof of purchase.
    3. Comply with the guidance provided by our customer support team to facilitate the item's return.
  10. Cash Refunds Not Offered:

    Please note that we do not offer cash refunds. Instead, we process refunds through the same payment method used for the original transaction. This policy is in place to ensure transparency and accuracy in our financial transactions.

  11. Contact Information:

    For any inquiries or assistance during the refund process, kindly direct your questions to our customer support team via email , or call/whatsapp 254733131155

  12. Additional Conditions:

    Please be advised that refunds are subject to our discretion and may be declined if the returned item does not meet the outlined criteria.

    We value your understanding of our refund policy. Should you have any concerns or require clarification, do not hesitate to contact our dedicated customer support team.